Our call centre academy provides a fully-fledged track that empowers your call centre agent to deliver excellent service. Our offering expands to include the following programs:
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Call Center Certification
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Certified Call Center Supervisor
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Certified Call Center Manager
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What Really Matters for Effective Agents
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Call Center Best practices
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Inbound Telesales
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Outbound Telesales
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Workforce Management
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Call Calibration