COURSE OVERVIEW

A 5 days workshop designed to help leaders and managers understand the key areas of service standards, customer experience, research and employee engagement.

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied. In this course, we look at what it takes to build a customer centric organization.

Request More Information >>>

Request Call Back >>>