COURSE OVERVIEW
Participants will practice using simulations, case studies and class discussion of real-life situations – preparing specifically for the customer issues they will actually encounter in the field.
This course teaches the superior service in the healthcare industry. Delegates will learn how to develop and maintain a positive attitude, show extra attentiveness to patients, use customer-friendly language, and deal effectively with complaints and problems. Finally, delegates will learn how to build rapport with customers, interpret non-verbal communication skills, provide quality customer service over the telephone, and communicate effectively through e-mail.
This course will help you determine what your patients want, and evaluate the service provided
SELECT YOUR COURSE BELOW
Dates and Timings:
28 – 30 Aug, 2018
3 Days
8:30 AM – 5:00 PM
Arabic
Dubai
Course Fees: $2,500 + VAT as applicable
Date and Timings:
05 – 07 Aug, 2018
3 Days
8:30 AM – 5:00 PM
Arabic
Jeddah
Course Fees: $2,500 + VAT as applicable
Date and Timings:
25 – 27 Sep, 2018
3 Days
8:30 AM – 5:00 PM
English
Manama
Course Fees: $2,500 + VAT as applicable
Date and Timings:
27 – 29 Nov, 2018
3 Days
8:30 AM – 5:00 PM
Arabic
Riyadh
Course Fees: $2,500 + VAT as applicable
Date and Timings:
11 – 13 Dec, 2018
3 Days
8:30 AM – 5:00 PM
English
Beirut
Course Fees: $2,500 + VAT as applicable